Terms of Service

These terms are an agreement between EDGD Media Digital Solutions Ltd (RC 1721185), trading as Unclutter Desk ("Unclutter Desk", "we") and the practice or clinic that opens an account ("you", "the Practice"). By creating an account or using the service, you accept them.

1. Definitions

• Practice — the therapist, clinic or organisation holding the account.
• Client — an individual who books or receives services from a Practice.
• Client Data — information about Clients held in the platform, including bookings, intake and consent responses, assessment scores and clinical notes.
• Platform — the Unclutter Desk application, booking pages and APIs.

2. Eligibility and professional responsibility

You must be at least 18 and able to enter a contract. If you offer clinical services, you confirm that you and your therapists hold the qualifications, licences and registrations required in the places you practise, and that you will keep them current.

You are solely responsible for the care you deliver, for clinical record-keeping standards, for supervision arrangements, and for compliance with the rules of your profession and regulator. We do not verify credentials.

3. Accounts and security

You are responsible for the accuracy of your account details, for the security of login credentials, and for everything done by users you invite. Give each staff member their own account and the narrowest role that lets them work — owner, admin, therapist or receptionist. Tell us promptly at [email protected] if you suspect unauthorised access.

4. Your obligations to your clients

You are the data controller for Client Data; we are your processor. That means you must:

• have a lawful basis for collecting and holding each Client's information;
• publish your own privacy notice to your Clients — ours describes what we do as your processor, and does not substitute for yours;
• obtain the consents your profession requires, including for recording clinical notes and for using a particular video service;
• obtain a Client's explicit consent before publishing their testimonial;
• respond to Clients exercising their data protection rights. We will assist you.

5. Ownership of client data

Client Data belongs to you, not to us. We process it only to provide the service, to keep it secure, and where the law requires. We do not sell it, do not use it for advertising, and do not use it to train machine-learning models.

You can export your data at any time while your account is active. See section 13 for what happens when an account closes.

6. Subscriptions, trial and billing

Unclutter Desk is sold as a subscription. Current plans and prices are on ourpricing page. New accounts start with a 14-day free trial; no charge is made until it ends.

• Subscriptions renew automatically for the same period until cancelled.
• You can cancel at any time from billing settings. Cancellation takes effect at the end of the paid period, and you keep access until then.
• Fees are stated in Nigerian Naira unless shown otherwise, and are exclusive of taxes unless stated. You are responsible for applicable taxes.
• We may change prices on 30 days' notice by email. A change takes effect at your next renewal, and you may cancel before then.
• Fees already paid are not refundable, including for part-periods. You keep access until the end of the period you have paid for.

If a payment fails we may retry it and, after notice, suspend the account until it is settled.

7. Client payments and payouts

Payments from your Clients are processed by Paystack under its own terms, and are paid into the account you nominate. Your own subscription to Unclutter Desk is charged through Paystack as well. Card details never reach our servers.

The contract for therapy services is between you and your Client, not with us. Your session prices, cancellation terms and refunds to Clients are yours to set and honour. Chargebacks and payment disputes are resolved between you, your Client and the payment processor.

8. Telehealth and third-party services

By default, sessions link to a Jitsi Meet room on the public meet.jit.si service. Practices may configure Daily.co, or use Google Meet through a connected Google Calendar.

These are third-party services. We do not control their availability, security or media handling, and we are not liable for them. Decide whether the service you use is appropriate for clinical sessions in your jurisdiction, and tell your Clients which one you use. Unclutter Desk does not record sessions.

9. Acceptable use

You must not:

• use the platform unlawfully, or to harass, defraud or harm anyone;
• upload malware, or attempt to access another practice's data;
• probe, scan or test the security of the platform without our written permission, or circumvent rate limits and access controls;
• resell or white-label the platform to third parties outside the plan you bought;
• publish fabricated testimonials, or make clinical claims you cannot substantiate;
• use the platform to store payment card numbers or unrelated sensitive records.

If you find a security vulnerability, please report it to [email protected] rather than exploiting it. We will not pursue good-faith research reported promptly and privately.

10. Booking subdomains and custom domains

Each Practice gets a booking address atyour-practice.unclutterdesk.com. We may reclaim a subdomain that is misleading, infringes a trademark, impersonates another practice, or is unused on a closed account.

Where your plan supports a custom domain, you are responsible for owning that domain, keeping its registration current, and making the DNS changes we specify. We are not liable for downtime caused by DNS or registrar issues outside our systems.

11. Availability and support

We work to keep the platform available and secure, but we do not currently offer a contractual uptime guarantee. We may take the service down for maintenance, and will give notice for planned work where we reasonably can.

Support is by email at [email protected], during normal working hours, 09:00 to 17:00 WAT, Monday to Friday.

12. Intellectual property

We own the platform, its software, design and branding. You get a non-exclusive, non-transferable right to use it while your subscription is active. You own your practice's branding, content and Client Data, and you grant us only the licence needed to host and display it in providing the service.

If you send us feedback or suggestions, we may use them without obligation to you.

13. Suspension and termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, that is not paid, or where continuing would expose us or others to legal risk or harm. Where circumstances allow, we will warn you first and give you a chance to put things right.

On termination, you have 30 days to export your data. After that we may delete it, subject to the retention described in our Privacy Policy. Because Client Data may include clinical records you are professionally required to keep, export it before you close your account.

14. Disclaimers and limitation of liability

The platform is provided "as is" and "as available". To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for clinical decisions or outcomes, for the acts or omissions of any Practice or therapist, for third-party services including video, payment, calendar, email and SMS providers, or for loss caused by your failure to keep your own records and backups.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or anticipated savings. Our total liability arising out of these terms in any 12-month period is limited to the fees you paid us in the 12 months before the claim.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You will indemnify us against claims arising from your use of the platform, your clinical services, or your breach of these terms or of data protection law.

15. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have exclusive jurisdiction, except that either party may seek injunctive relief wherever necessary to protect its rights.

16. Changes to these terms

We may update these terms. We will post the new version here with a new effective date, and for material changes we will email account owners at least 30 days before they take effect. Continuing to use the platform after that means you accept the change.

Questions: [email protected] · 19 Yesufu Sanusi, off Adeniran Ogunsanya, Lagos, Nigeria.